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Dec 30

SalesRLAgent: A Reinforcement Learning Approach for Real-Time Sales Conversion Prediction and Optimization

Current approaches to sales conversation analysis and conversion prediction typically rely on Large Language Models (LLMs) combined with basic retrieval augmented generation (RAG). These systems, while capable of answering questions, fail to accurately predict conversion probability or provide strategic guidance in real time. In this paper, we present SalesRLAgent, a novel framework leveraging specialized reinforcement learning to predict conversion probability throughout sales conversations. Unlike systems from Kapa.ai, Mendable, Inkeep, and others that primarily use off-the-shelf LLMs for content generation, our approach treats conversion prediction as a sequential decision problem, training on synthetic data generated using GPT-4O to develop a specialized probability estimation model. Our system incorporates Azure OpenAI embeddings (3072 dimensions), turn-by-turn state tracking, and meta-learning capabilities to understand its own knowledge boundaries. Evaluations demonstrate that SalesRLAgent achieves 96.7% accuracy in conversion prediction, outperforming LLM-only approaches by 34.7% while offering significantly faster inference (85ms vs 3450ms for GPT-4). Furthermore, integration with existing sales platforms shows a 43.2% increase in conversion rates when representatives utilize our system's real-time guidance. SalesRLAgent represents a fundamental shift from content generation to strategic sales intelligence, providing moment-by-moment conversion probability estimation with actionable insights for sales professionals.

  • 1 authors
·
Mar 29

JurisTCU: A Brazilian Portuguese Information Retrieval Dataset with Query Relevance Judgments

This paper introduces JurisTCU, a Brazilian Portuguese dataset for legal information retrieval (LIR). The dataset is freely available and consists of 16,045 jurisprudential documents from the Brazilian Federal Court of Accounts, along with 150 queries annotated with relevance judgments. It addresses the scarcity of Portuguese-language LIR datasets with query relevance annotations. The queries are organized into three groups: real user keyword-based queries, synthetic keyword-based queries, and synthetic question-based queries. Relevance judgments were produced through a hybrid approach combining LLM-based scoring with expert domain validation. We used JurisTCU in 14 experiments using lexical search (document expansion methods) and semantic search (BERT-based and OpenAI embeddings). We show that the document expansion methods significantly improve the performance of standard BM25 search on this dataset, with improvements exceeding 45% in P@10, R@10, and nDCG@10 metrics when evaluating short keyword-based queries. Among the embedding models, the OpenAI models produced the best results, with improvements of approximately 70% in P@10, R@10, and nDCG@10 metrics for short keyword-based queries, suggesting that these dense embeddings capture semantic relationships in this domain, surpassing the reliance on lexical terms. Besides offering a dataset for the Portuguese-language IR research community, suitable for evaluating search systems, the results also contribute to enhancing a search system highly relevant to Brazilian citizens.

  • 5 authors
·
Mar 11

Interpretable Embeddings with Sparse Autoencoders: A Data Analysis Toolkit

Analyzing large-scale text corpora is a core challenge in machine learning, crucial for tasks like identifying undesirable model behaviors or biases in training data. Current methods often rely on costly LLM-based techniques (e.g. annotating dataset differences) or dense embedding models (e.g. for clustering), which lack control over the properties of interest. We propose using sparse autoencoders (SAEs) to create SAE embeddings: representations whose dimensions map to interpretable concepts. Through four data analysis tasks, we show that SAE embeddings are more cost-effective and reliable than LLMs and more controllable than dense embeddings. Using the large hypothesis space of SAEs, we can uncover insights such as (1) semantic differences between datasets and (2) unexpected concept correlations in documents. For instance, by comparing model responses, we find that Grok-4 clarifies ambiguities more often than nine other frontier models. Relative to LLMs, SAE embeddings uncover bigger differences at 2-8x lower cost and identify biases more reliably. Additionally, SAE embeddings are controllable: by filtering concepts, we can (3) cluster documents along axes of interest and (4) outperform dense embeddings on property-based retrieval. Using SAE embeddings, we study model behavior with two case studies: investigating how OpenAI model behavior has changed over time and finding "trigger" phrases learned by Tulu-3 (Lambert et al., 2024) from its training data. These results position SAEs as a versatile tool for unstructured data analysis and highlight the neglected importance of interpreting models through their data.

  • 5 authors
·
Dec 10 3

Retrieval Augmented Zero-Shot Text Classification

Zero-shot text learning enables text classifiers to handle unseen classes efficiently, alleviating the need for task-specific training data. A simple approach often relies on comparing embeddings of query (text) to those of potential classes. However, the embeddings of a simple query sometimes lack rich contextual information, which hinders the classification performance. Traditionally, this has been addressed by improving the embedding model with expensive training. We introduce QZero, a novel training-free knowledge augmentation approach that reformulates queries by retrieving supporting categories from Wikipedia to improve zero-shot text classification performance. Our experiments across six diverse datasets demonstrate that QZero enhances performance for state-of-the-art static and contextual embedding models without the need for retraining. Notably, in News and medical topic classification tasks, QZero improves the performance of even the largest OpenAI embedding model by at least 5% and 3%, respectively. Acting as a knowledge amplifier, QZero enables small word embedding models to achieve performance levels comparable to those of larger contextual models, offering the potential for significant computational savings. Additionally, QZero offers meaningful insights that illuminate query context and verify topic relevance, aiding in understanding model predictions. Overall, QZero improves embedding-based zero-shot classifiers while maintaining their simplicity. This makes it particularly valuable for resource-constrained environments and domains with constantly evolving information.

  • 3 authors
·
Jun 21, 2024