Phone quit working after only 3 weeks. I tried to exchange it at best buy and they said I only had 14 days to exchange it. Then I Tried to go trough lg's website like they tell you to when you call customer service to get the phine repaired and the site was down for service. I tried to call 2 more times and they had over a 2 hour wait each time. So over the next 2 days I try the website a couple more times and the live chat service still had a ridiculous wait time. I finally get ahold of someone and they tell me all they will do is try to repair the phone their warranty does not cover replacement. So reluctantly I send it in for repair after 4 weeks and no loaner I finilly get the phone back and the bottom has been replaced with a used 1 and there is marker drawn all over it. Also the phone was like brand new when I sent it in I get it back all scratched up. As if all this wasn't bad enough I now only have a 90 day warranty on a phone that has been repaired. I call customer service again to complain about the condition of my phone and the lack of warranty. The customer service guy just keeps telling me there's nothing we can do. I ask to talk to a manager and he says you will have to call back later there isn't 1 available. Worse customer service I have ever received. I will never purchase another lg product and I use to like their products till this experience.

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