Karwai Pun is an interaction designer currently working on Service Optimisation to make existing and new services better for our users. Karwai is part of an accessibility group at Home Office Digital, leading on autism. Together with the team, she’s created these dos and don’ts posters as a way of approaching accessibility from a design perspective.

The posters

The dos and don’ts of designing for accessibility are general guidelines, best design practices for making services accessible in government. Currently, there are six different posters in the series that cater to users from these areas: low vision, D/deaf and hard of hearing, dyslexia, motor disabilities, users on the autistic spectrum and users of screen readers.

The dos, that run across various posters, include using things like good colour contrasts, legible font sizes and linear layouts. So, aren’t good design principles applicable to everyone and not just those with access needs?

While this is true, the aim of the posters is to raise awareness of various conditions through good design practice. We need to be mindful of not just designing or building for our own immediate needs. For example, consider designing for keyboard use only. This is particularly helpful for users with motor disabilities where using the mouse can be quite difficult, especially with precise movements, whereas keyboard use is much easier.

Another aim of the posters is that they're meant to be general guidance as opposed to being overly prescriptive. Using bright contrast was advised for some (such as those with low vision) although some users on the autistic spectrum would prefer differently. Where advice seems contradictory, it’s always worth testing your designs with users to find the right balance, making compromises that best suit the users’ needs.

The team

The content for the posters came from our accessibility team in Home Office Digital. Led by accessibility leads Emily Ball and James Buller, we are a group of twelve, each specialising on these conditions: blind and visual impairment, dyslexia, autism and ADHD, D/deaf and hard of hearing, mental health and motor disabilities. Collectively, we learn as much of the conditions as we can to better increase our knowledge so they can be shared within and outside the team.

One of the challenges we faced with the posters was gathering information from our different specialisms and reducing the vast amount of knowledge to ten principal dos and dont’s. There's also challenges surrounding content and graphics. I worked with Nick Cowan, a content designer, who is leading on motor disabilities, to keep the content concise and ensure the graphics visibly represented the advice accurately.

Next steps

We’ve shared these posters across government for feedback and they can be found on GitHub.

We are constantly improving and adding to them so please let us know what you think. Understanding accessibility through design means we can build better services for everyone, whatever their access need.

Update: We’ve been asked whether these posters can be reproduced or translated into other languages. In keeping with the the GDS ethos of making things open, we’ve used a Creative Commons license which allows everyone to share, use and build upon the posters provided they are used non-commercially and keep the appropriate attributions (Home Office, Home Office Digital and the Creative Commons logo). It would be great if people can share photos of them being used on Twitter and can commit translations of the posters to our GitHub repository so they’re available for everyone.

What the posters say

Designing for users on the autistic spectrum

Do

use simple colours

write in plain English

use simple sentences and bullets

make buttons descriptive - for example, Attach files

build simple and consistent layouts

Don't

use bright contrasting colours

use figures of speech and idioms

create a wall of text

make buttons vague and unpredictable - for example, Click here

build complex and cluttered layouts

View poster for the autistic spectrum

Designing for users of screen readers

Do

describe images and provide transcripts for video

follow a linear, logical layout

structure content using HTML5

build for keyboard use only

write descriptive links and heading - for example, Contact us

Don't

only show information in an image or video

spread content all over a page

rely on text size and placement for structure

force mouse or screen use

write uninformative links and heading - for example, Click here

View poster for screen readers

Designing for users with low vision

Do

use good contrasts and a readable font size

publish all information on web pages (HTML)

use a combination of colour, shapes and text

follow a linear, logical layout -and ensure text flows and is visible when text is magnified to 200%

put buttons and notifications in context

Don't

use low colour contrasts and small font size

bury information in downloads

only use colour to convey meaning

spread content all over a page -and force user to scroll horizontally when text is magnified to 200%

separate actions from their context

View poster for low vision

Designing for users with physical or motor disabilities

Do

make large clickable actions

give form fields space

design for keyboard or speech only use

design with mobile and touch screen in mind

provide shortcuts

Don't

demand precision

bunch interactions together

make dynamic content that requires a lot of mouse movement

have short time out windows

tire users with lots of typing and scrolling

View poster for physical or motor disabilities

Designing for users who are D/deaf or hard of hearing

Do

write in plain English

use subtitles or provide transcripts for video

use a linear, logical layout

break up content with sub-headings, images and videos

let users ask for their preferred communication support when booking appointments

Don't

use complicated words or figures of speech

put content in audio or video only

make complex layouts and menus

make users read long blocks of content

don't make telephone the only means of contact for users

View poster for Deaf or hard of hearing

Designing for users with dyslexia

Do

use images and diagrams to support text

align text to the left and keep a consistent layout

consider producing materials in other formats (for example, audio and video)

keep content short, clear and simple

let users change the contrast between background and text

Don't

use large blocks of heavy text

underline words, use italics or write capitals

force users to remember things from previous pages - give reminders and prompts

rely on accurate spelling - use autocorrect or provide suggestions

put too much information in one place

View poster for dyslexia

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