About

CUSTOMS & DUTIES INFORMATION Cannot mark as gift, this is illegal so we will not be able to do this. For US backers we will pay for the VAT and GST charges. For all other countries we are unable to cover VAT and GST, but will do our best to get it to you in the most cost efficient way possible and any savings we can discover, we will pass on to you.

As many of you know, our terms of sale are CIF destination. This means that we pay all freight, but none of the duties or taxes except for US backers. As we are shipping these products all over the world, it is impossible for us to build in the various duties, VAT and GST tax for each location through Indiegogo.

REFUND POLICY 100% pledge back guarantee = you have 7 days after the end of the campaign to receive a full refund. After 7 days, we will start placing the POs for the products and will NOT issue any refunds or returns.

EXCHANGE & RETURN POLICY We do not do returns for crowdfunding products. However, if you receive the wrong size or wrong product, our exchange policy lasts 30 days from when your product arrived according to the tracking # we sent you. If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your item must be unused, free from dirt, dust or damage and in the same package and condition that you received it. If your return passes our inspection, you may receive an exchange. If you have a factory defect, you may apply for your warranty and we will send you a new product. See warranty guidelines below.

SHIPPING POLICY If our shipping carrier attempts delivery to you and you don't get it because you’re not there, wrong address, moved without notifying us, and the package returns back to our warehouse, we will not be able to send you another product. When you receive your tracking #, please keep an eye out for the package.

WARRANTY Our products come with a 90-day warranty starting on the day of receipt. You will need to apply for RA# and pay for the shipping to send your product in. When we have received your product with the associated RA# attached, if the product truly has a defect we will fix or replace your product and refund your shipping.