She sought assistance from the High Commission and also separately from an organisation that helps return children to their parents in custody disputes. Eliza Szonert: Former star of Neighbours. Assisted by the agency on Thursday morning, Szonert took the boy from Mr Crick at a restaurant in Kuala Lumpur's Mid Valley Mega Mall. Video of the incident supplied to Fairfax Media shows Szonert walking in accompanied by two large men. While the men engage Mr Crick, she then walks around and picks up the child and walks away. The child appears to be distressed and Mr Crick appears unable to act while engaged by one of the accompanying men. The video was supplied by the child recovery agency, which asked not to be identified for fear of jeopardising employees' safety.

Szonert issued a statement after the incident saying she had "safely recovered my child". Eliza Szonert took her child back from her former partner with the help of two men. But she said she still did not have any passports for herself or her son, leaving them stranded in Malaysia. "I am calling on the Australian government to provide all necessary assistance to help my son and I return to Australia," she said. Eliza Szonert holds her son after taking him from a Kuala Lumpur restaurant.

Mr Crick, a former international skydiving champion, has previously declined to comment on the situation. Australia's Foreign Affairs Department on Wednesday night confirmed it was providing consular assistance to a woman in Kuala Lumpur, but declined to provide further details due to privacy obligations. It had not responded to further questions at the time of publishing. Eliza Szonert reunited with her child. On Thursday, Mr Crick declined to make any comment other than to say he was "very focused on his son's wellbeing". On Wednesday, Szonert's Melbourne-based mother Kay had alleged that Mr Crick had her daughter's passport.

"I'm worried for her well-being," she said. "I'm amazed that she has been coping as well as she has. I don't know for how long, but she doesn't want to go home without her son." Fairfax understands the embassy has made representations over the passport but is unable to become involved in the custody issue because of legal issues within Malaysia. Malaysia is not a signatory to the Hague Convention on the Civil Aspects of International Child Abduction. Mr Crick, who is an accomplished musician and has played with guitar legend Tommy Emmanuel on tour, has been reported to have been working in Malaysia as the chief technology officer at iflix, a subscription video online platform being rolled out throughout Asia. In an interview for a trade publication recently, Mr Crick was quoted as saying he was an Aussie "learning the south-east Asian cultural quirks in a town none of us have lived in before, and enjoying it immensely working on a successful little project".