Not sure whats worse PC App or the Geek Squad support line. After the purchase you get an email telling you "To begin, sign in to pc app on your desktop. If this is your first digital PC game purchase, please install pc app on your computer. Then go to My Downloads within Best Buy pc app to download the game." When you install PC App it tells you to use your PC App, Bestbuy.com, or RZ account to login. I didn't have a PC App account so i attempted to use my .com account, but not only did it not work it wouldnt let me sign up for a new account using my .com account email either. Ok no problem ill call support they should be able to help. When you click on support for PC App they give you the number and tell you to Reference: Best Buy pc app so thats what i did when the operator answered. So she transfers me, i wait 5 minutes give the first guy my details, he transfers me i wait 25 minutes give the lady my details, oops this lady cant help she is in the wrong dept so she transfers me, wait 10 more minutes. This time a Geek Squad lady picks up the phone, and after 45 minutes of complete fail the only answer she has is to uninstall and reinstall PC app. So against my better judgement knowing this is not going to fix me not being able to login i reinstall the app. While preforming the reinstall she is trying to get me off the phone saying that she is pretty sure this will fix my problem. Well app reinstalled now and guess what same problem, so i get a well sir ill have to escalate this to our PC App support team and they will contact you in the next 24 hours. At this point i gave up, told her "whatever", and hung up before i lost it. Gotta love pre-ordering a game to MAYBE be able to "download" it 16 hours after the launch time. So after dinner i logged in to cancel my order and ended up finding the solution. So if anyone else has the issue dont call support they are useless. Just log into your bestbuy.com account on the best buy website, go to my account, view orders, and click on your pre-order. There you will find download link that will launch the pc app and allow you to download what you paid for. If you not using your computer while downloading check back every half hour and make sure it hasnt stopped downloading. If it has close PC app and go back to the download link in your my orders area. Mine also gave me an error when it completed after around 4 hours and wanted me to restart, dont do it just close the app hit the download link AGAIN and it will say complete and let you begin the install. Dont get too excited though because it doesn't actually install the game just origin, and then origin asks you for your key to install the game. So all of this and tomorrow i still get to install the game after i get up. Im so glad i pre-ordered.

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