Original review: March 21, 2018

Our first visit to the store May 23, 2016. Advertised Memorial Day Sale. Store associate helpful. Explained that new customers lay on a series of mattresses to determine a comfort level. Took us 45mins to go through the series... ultimately found our type. We then spent time with associate determining what mattress brand was suited for us based on need comfort and price. Decided on BeautyRest Pillowtop $1849.00. Suckered into buying a $249 mattress protector after being told by store associate without one it would void warranty of mattress. (FYI spoke with manufacturer 10/2017 directly and a cover is not necessary to keep the manufacturer’s warranty valid).

1st mattress delivered promptly on date and time. However only one delivery person carrying mattress so it was bent in a V coming down my driveway. Wasn’t sure if this was proper and thought odd. Wasn’t going to question delivery man. I refused the mattress after 1 night of laying in it, ABSOLUTELY DID NOT represent the mattress we laid on in store and it was totally bent in middle with no support. It feels like a giant marshmallow you can’t get out of! If it felt like that in the store I wouldn’t have purchased. Went into store we purchased from, explained how it was delivered, and how it felt like a hammock.

A 2nd mattress was sent immediately. No questions asked. Still feels like the 1st mattress. Absolutely no support in middle despite proper bed frame and supports. Giant marshmallow. Was mislead in understanding store's terms. Was told by store associate we had a 365 day return period based on mattress style. When in fact only 21 days in store returns and 120 days for manufacturer returns. Store would allow us to return despite confusion on time limit however we now had to pay a restock/return fee of $149.95 and could only exchange for equal or greater value. Decided we didn’t want to return junk and get more junk.

Spoke with Simmons/BeautyRest customer service about warranty issues. Referred me to my warranty booklet, which I never received with my “new” mattress. Customer service said it should have been attached to my new mattress in a plastic cover. Nope. They clarified warranty class and ultimately any warranty issues would be done through the retailer, Sleepy's. No thank you! Feel likes we got a used mattress.

Now after only 22 months of owning mattress, it has many humps and bumps on both sides. Have rotated mattress 3x now, cannot flip. We sleep head to toe... not by choice but out of necessity. Both of our backs are now sore in the morning. Arms go to sleep and are numb through the night. We both have gained weight due to lack of sleep and tossing and turning. Unfortunately it is our only bed and have no other options but to sleep in it... I wouldn’t even give this away!