First appearances a good looking fairly compact hard drive. When functioning properly this hard drive worked like one should. Quick and responsive at being recognised by my computer and quick at transferring information. Frustratingly my first hard drive became less and less responsive with my mac and any other computer on other OS. Although the LED would light up and it would hum it just wouldn't be recognised. I have looked after it well so this wasn't an issue from being dropped or mis treated.



The returns process was pretty dire truth be told. If you are undertaking a return I recommend calling them up and speaking to someone as they are extremely helpful and it makes the process easier. Via email (which was the first way I attempted a return) it was such an inefficient process of stating your problem on the website, a member of the returns team would email you personally with ways they want you to rectify the problem and then you would have to start the process again with a different member of staff who would ask the same questions. It was extremely infuriating, time consuming (excess of 20 emails sent) and belittling as I am very competent with computers. Once this was all done the actual returning of the product was pretty straightforward. Ignore all the packaging they want on the website as it cost fifteen dollars and wasn't available in the UK, a box and bubble wrap was fine, based on the help of a lovely lady on the phone.



Second hard drive is working pretty well, only once had an issue of the hard drive not being recognised but otherwise its doing its job. Only thing I would like is a longer lead as its pretty short. In hindsight would I buy one again? Probably not but then with such an overwhelming number of positive reviews for it maybe I was just one of the unlucky ones.