If your vehicle is damaged from hitting a pothole, you can submit a damage claim. Damages caused by potholes are not immediately paid by the City. Each claim is evaluated according to provincial legislation to ensure the City is responsible. The City is careful and fair when following its duties under provincial legislation.

Did you know?

Over the last 9 years an average of 455,000 new potholes appear each year on Edmonton streets.

An annual average of 643 pothole claims were presented to the City during this timeframe.

During this period the City paid 16.1% of the claims presented and denied 82.9%. This ratio varies by year.

If accepted the average payout on a pothole claim was $769.

Make a Pothole Damage Claim

To report a pothole damage claim, claimants must submit a completed Statement of Damage or Injury Claim Form.

The Risk Management Section of the Law Branch investigates and settles all claims made against the City. Provincial law outlines the City's responsibility and liabilities and sets a reasonableness standard with respect to the repair of roadways.

City claims adjusters carefully review each pothole claim in context of the provincial legislation. Claims are paid only after going through the evaluation process, to ensure the City has properly assessed its level of responsibility for an incident.

Please ensure your claim falls on a public roadway that falls within Edmonton City Limits and the responsibility of City. Any claims outside the City Limits should be forwarded to the responsible authority be it the Province of Alberta or a neighbouring Municipality or District.

The Province of Alberta is responsible for operations and maintenance of Anthony Henday Drive (AHD) as a primary highway including all the ramps. This applies to all sections whether it is inside the City Limits or not. The Province is also responsible for primary highways outside of the Anthony Henday Drive ring road and this includes Hwy 15 (Manning Drive) north of Anthony Henday Drive, Hwy 2 (Gateway Blvd/Calgary Trail) south of Anthony Henday Drive and Hwy 16 West (Yellowhead Trail) west of Anthony Henday Drive. If your claim falls within these areas or is part of the ongoing construction of the North East portion we suggest that you contact Alberta Transportation to present your claim.



Alberta Transportation

310 Twin Atria Building

4999 - 98 Avenue NW

Edmonton, Alberta

T6B 2X3

Phone: 780-644-5612

Fax: 780-415-0475