My Wife bought me this as a gift because she knows i love fighting games. I was so excited when it arrived i immediately unboxed it even to we were in the midst of a move and started using it. To my suprise, i had a tought time getting it to work, BUT JAKE CAME TO MY RESCUE. He was extremely patient and took time to write me detailed notes on troubleshooting my issues until they were fixed and did so in not only a professional manner, but in a patient and friendly manner as well. This fight stick is light, works great and is the best thing ive gotten as a gift in a long time. Anyone who can own a stick this man has crafted is very lucky and I hope he continues to more of this fantastic work!