I purchased my device from Sprint on a post-paid account:

CONTACT SPRINT

I purchased a prepaid device from a prepaid carrier:

CONTACT PREVIOUS CARRIER

I purchased my device from a 3rd party

CONTACT VENDOR

Sorry folks, due to a recent system implementation on behalf of Sprint, some of you may have trouble activating your presumably eligible devices. Though this comes as a major inconvenience to both loyal and potential customers, we assure you that a solution is underway to help make this process as seamless as possible.If you have been unable to activate your eligible* Sprint device through our BYOD activation page, please see if any of the following applies to you:If you purchased your device from Sprint (post-paid) and have an outstanding balance with them. You will need to contact Sprint to pay your outstanding balance prior to activating your device with us.If you purchased your device from a pre-paid carrier, the device needs to be active with that carrier for 12 months before the carrier is required to release device for BYOD activation. Some will release your device automatically, others will require you to contact their support team.If you purchased your device from a 3rd party such as a person or 3rd party vendor (Amazon, eBay, etc - not direct from Sprint or carrier), only the original owner can resolve the outstanding balance with Sprint. We advise you contact the vendor (or individual) who sold you the device for return/refund.



If you are having trouble with your BYOD activation and do not fall under the above categories, please checkout our BYOD requirements list here.



We appreciate your patience as we work to get this resolved!

