24

4900 S Lake Shore Dr

Chicago , IL 60615



(800) 237-4933

I booked this hotel through a deal where I wasn't told what hotel I was getting. After I got this one, and I read all the reviews about it, I was TERRIFIED. I couldn't cancel the reservation and I had booked for 3 nights. I decided to give it a try. First of all, my experience was not as mortifying as many people mentioned here and on other websites. Maybe I got lucky? The room was decent. It was clean and had everything you need in a hotel room. Smelled fine. I was pretty relieved. That night the heater stopped working. It was the month of October, so it was in the 50s. Not so cold. But I was with my parents who are used to warm temperatures, 50s for them was uncomfortable. The next morning I informed the front desk and she said they will fix it. We returned in the evening (9 hours after I complained), and it was still broken. The front desk staff had changed and the maintenance was gone for the day. The new guy at the desk did not have any record of my complain, was unapologetic, borderline rude (even though he never said anything rude), and offered us a different room. We took it. This room looked the same as the first one, but it didn't have a fridge or a microwave. It did annoy me but again this room was also clean so I let it go. One corner of the room smelled like vomit but it was not strong, so again, I let it go. My advice, if you get this place way cheaper than others, you can consider it. I wouldn't return, for I am not sure if my experience would be good again. Pros: - 10-15 mins from Downtown - Free shuttle service to downtown - Free parking - Nice location (although there are no lake facing rooms) - Decently priced as compared to other hotels in Chicago Cons: - Unfriendly hotel staff - May or may not have a fridge/microwave - It is a Motel

OH MY GOD.... Stay away!!!!! Run as fast as you can the place is FILTHY. The first thing that came to mind when I checked in is the show "Hotel Impossible" its exactly what feature those type of "hotels" I dont have a clue why its called Hotel its beyond a zero star motel. Where do I start, the place is smelly, damp and dirty. The furniture is broken and and the carpet is torn and has nails sticking out. I was petrified to touch the bed, scared of bed bugs. The towels were EWWW and had hair and other.. I would never ever recommend this even to my worst enemy. The people at the front desk probably live there. Shame on expedia for having such a place listed on their site. Unless you are homeless and or utterly poor Do Not come near this place. Its independently owned by people who couldnt care less about the experience, cleanliness or anything else.

Do not waste your money staying here! There is no pool as advertised, the "shuttle" is non existent, dirty carpeting, staff is rude and inconsiderate. This is after being here only a few hours! Spend the extra money and stay closer to town. By the time you pay for taxi/Uber rides to downtown, you have probably spent more money!

I would have given a half star if allowed. I'd NOT stay at this location for the following reasons: 1. The girl on duty couldn't find our second reservation at first and wasn't going to give us the room until I showed her I had booked two rooms. She seem put off that it was actually work for her to figure out what to do.Then she said we'd have to wait for her to input our information, but then went on to input two other customers that arrived long after we had arrived. I felt she snubbed us for the customers that were of the same race as her. 2. We were in non-smoking unit 524, but the whole hall and our room reeked of dope. Some one was smoking so much dope that it was penetrating our room. 3. The chain lock for the door in unit 516 was missing. It left us feeling a lack of security. 4. It's not worth the price. There is no mini fridge in the room. The bathroom is a strange setup where the toilet paper is two feet or more from the commode. The shower in unit 524 whistled loudly and the lack of water pressure gave the feeling of being spit on. 5. The girl from the hotel next door was at this hotel just sitting around and felt the need to lecture us on the guy of our party sitting down while we waited for the girl on duty to get to finishing our reservation. 6. Pool looked fine but there was a notice stating it was closed until farther notice. The pictures online look great but the reality is, just don't put yourself through the headache.

TERRIBLE! I wish I had read the reviews first. It smelled horrible. The whole place is under construction and looks like a dump. It's not near anything good. The shuttle wasn't running. My bathtub was completely clogged. They should be closed during renovations. It's embarrassing. Also, don't expect to get any rest during the day. Construction is all morning until 6pm and very loud!

Yikes! This hotel was about $160/ night on Priceline, so I thought it should be pretty nice. Wrong. This was also the only hotel in the wole city that seemed to have a room available and wasn't $400/night. There was a reason for this. The staff at the desk was rude. There are signs that ask to pardon the construction; however, the whole place is rundown, and I don't see anything really being done. The first thing I noticed in our room when I walked in was the patched, stained ceiling. The furniture is mismatched and looks like it came from a thrift store (and not in a charming way), and the toilet paper is so far from the toilet, that I couldn't reach it from the toilet. The only redeeming qualities of the joint would be that the pillows felt nice and weren't flimsy, the bed was comfy. Oh, and I guess the comforters were pretty.

I'm sure this place use to be a crap hole so when we booked this hotel a few months ago, I was really worried. I'm an OCD/Clean freak and am very particular about things. But, I was able to stay here for 6 full days! Granted, we were barely in the hotel room and only slept there but the room was clean and did it's job. I wasn't grossed out. The maid came everyday to make our bed and give us fresh towels. The AC unit kind of sucked, but it worked since it wasn't too hot in September. Kudos to Stephanie at the Front Desk for letting us check in early. She was so accommodating and helped us even catch a shuttle from Downtown to get to the hotel. They also give you a discounted rate to eat at the breakfast buffet they have every morning. We didn't get a chance to eat there, but we always saw people coming in and out of the restaurant. It had a full bar too. The hotel room had a mini fridge and a microwave. Full bathroom and a king size bed. The TV was a nice flat screen and had all the channels we needed. Overall, impressive. Next time, we will most likely stay in the city. But Uber/Lyft were able to pick us up from this hotel and we were able to get to a lot of places in a timely manner. The hotel also had free wifi which is a plus! We did not have any noise interruptions with construction. The last day we were there - they were repaving the hotel streets. But it didn't wake me up before 9am.

Booked a room here based on a BUNK Kayak.com rating. As soon as I arrived I realized this was a place people go to get robbed or raped. The parking lot was being patrolled by cops if that tells you anything. No wonder you can't cancel a reservation. I'm sure this roach motel makes a killing off these types of reservations. I didn't even go in -- I'm not a coward, I've stayed in murder motels before -- but the parking lot here was completely dark, perfect for a late night mugging or drug deal. Straight up threw away $120 and went to Naperville to stay somewhere nice. Swag.

Terrible! The photos are deceiving. The hotel is more of a motel and is in need of a face lift. The furniture should be thrown out, not just repaired! The mattress is uncomfortable. This is without a doubt, a one star motel! We made an error and booked our room for 3 nights instead of 4 nights. Thank goodness for the mistake! We left before 9:00 am on our departure day and looked for accommodations elsewhere. The only good thing about our stay was the LOCATION.

This place sucks, I got tricked by fake reviews and paid for a 3 day stay in advance.. The room stinks, bathroom is moldy, furniture is outdated and the staff is so unprofessional. Honestly looks like this is a place to bring hookers. I'm actually pretty sure I saw one walking the parking lot a few times. I mean if u don't care and you are just looking for a place to sleep it's fine. But it's by far no 3 star hotel. Won't ever come back and don't recommend it unless you really just don't have the money

My taxi driver drove around the building twice trying to find the office, telling me he didn't think the place was open for business. I finally told him to let me out and I'd find it on foot.. I had no choice but to stay in this place, since other hotels nearby were sold out and I needed to be in Hyde Park. The office was a squalid, make-shift space in a motel room. My room was down at the end of a dirty walkway draped with plastic sheets, due to the renovation going on. My room looked OK, but noise from other rooms and the stairway outside my door was constant. Nothing they do will fix this problem - the building design is fundamentally flawed. The shower head was leaking out the side, and I had to fix it before using. The heating/cooling system worked, but was noisy and blew air straight at the bed. The owners of this place should be ashamed of themselves.

Terrible experience. Not what I expected. The iron caught fire, completely shocked me and burned my finger. Look like they are renovating, but rooms are dirty, old and smell like mold. Good luck in asking for a first aid kit as well. They don't have one at the front desk, but at least they do have an old, junk snack machine. Suggest not to leave your bag at front desk. They will place your stuff in the room behind the front desk, which looks like a dirty garage and if you do, please double check and confirm all your personal valuables are still inside. My watches and jewelry magically grew legs and ran off! Manager has not returned any of my calls. The only nice thing I would have to say is the lake view and little restaurant located in the back serves good food. It takes a bit, but only because it's not pre cooked and made fresh. Great cafe but crappy hotel.

This hotel is NOT a 3 star hotel as most booking sites have it listed. It is, at best, a 2 star motel. Even accounting for the construction that was going on (of which we were not informed of before booking) this hotel is not up to 3 star standards. The website and booking sites pictures of this property are misleading as well. On the second night we were there, the hot water was out. Now maybe that was due to the construction, but usually a hotel/motel will give you advanced warning of something like that at check in. Nope, we were totally surprised when we tried to take a shower after a long day of walking around the city and taking public transportation. On the third day of our stay, we came back to the motel early to chill and have some down time only to find our room was infested with ants, despite the only food we had in the room being dry and sealed so there was no way we contributed to the infestation. I'm talking more than a dozen ants in a 5"x5" square section of the carpet spread out across the room. That's quite a bit of ants. We complained and moved rooms but that eliminated about an hour of our time between trying to get a new room and actually switching rooms, not to mention the loss of our intent to relax. The staff member at the desk when I went to get our new keys just handed me the keys without an apology, but was friendly enough I suppose (despite calling me "sir" even though I'm a woman, and no I'm not butch). Upon check out the next day we asked if they could compensate us for the inconvenience (as they should) and while the morning staff was much more apologetic and helpful then the night staff was they only refunded us $20 which was kinda low in my opinion after what we went through. Try packing up your stuff on short notice and having to thoroughly check everything to make sure you aren't transporting a ton of ants back to the new room and having to switch rooms at all during your stay due to uncleanliness of the current room while you are on a vacation and trying to relax and catch up with friends from across the country in the first meeting you've all had together. On a positive note, I will say that the property will probably be nicer once construction is done, but I would still be hesitant to call it a 3 star property. The location was pretty nice and the staff were mostly friendly.

Absolutely the worst hotel I've ever stayed at. The stairs to our room are about 6 inches deep so you feel like you're gonna fall the whole time, there is a deep crack above our door so nothing said in the room is withheld from the hallway, we were asked for a king bed room and they gave us 2 double beds, there light above the sink (outside the bathroom) doesn't work so if anyone needed to get ready for something important they would not be able to see themselves, and it's dirty. Really the biggest issue is the crack above the door though. Privacy in a hotel room is important to anyone and it made us feel like we couldn't talk at all since our whole conversation could be heard outside. Do not stay here! Also, they say free wifi but there's no wifi available when selecting one for this hotel. Only good thing about this place is free parking in a good location

Previously a Ramada, this hotel is about 4 miles from McCormick Place. Chicago hotel prices are ridiculous so it may be tempting to book this lodging - surprisingly the ratings on TripAdvisor and hotels.com are acceptable. But I really would not recommend. The hotel staff here are the most apathetic I have ever encountered... After I checked in, I went to my room and was greeted by a strong cigarette smell. I always book nonsmoking rooms, so for a moment I wondered if I mistakenly did not book nonsmoking this time, or maybe it was not specified and I just ended up with a smoking room. Double checked my reservation and it was indeed nonsmoking... so I immediately called the front desk, and was told that there were no more nonsmoking rooms available but I could call the manager in the morning to see if any open up... The room was in pretty bad condition. However, this hotel is under renovation so hopefully the lobby and guest rooms will see much improvement. My TV did not work but I did not bring it up. I had a 6-night reservation but was only staying 2 nights and then my colleague was staying for the remaining nights. I know this is nothing complicated, but probably not a typical arrangement, so it is nice that the hotel was able to accommodate without fuss. However, as I was departing, I asked again (different staff member) to switch to a nonsmoking room for my colleague, and was told that I was already in a nonsmoking room. Hmm... if that is the case, why was this not what I was told when I asked right after I checked in? Later that day I called to confirm that they knew someone else will be checking in for the room again, and to make sure that the room will get cleaned by housekeeping. I was informed that yes, they are cleaning it, but that the sheets were not there. Not sure what that meant, though there aren't a lot of ways to interpret that statement... so I tried to get some clarification, and told her that the sheets were not removed, so they are there on the bed. She repeated that housekeeping could not find the sheets, so I repeated that the sheets are there. Well whatever, as long as the room was cleaned. Not sure what she was even trying to imply... one of the weirdest things I've ever heard. Their redeeming quality is the free shuttle amenity. They kindly set up a daily schedule to and from the convention center for the huge international show that was taking place.

I don't agree with all the hate and discontent about this place. No, it's not a grand hotel, but I found it to be a very decent economy hotel. It was not dirty. It did not smell like smoke - a problem I have with lots of hotels. It looked freshly updated. It's not in a "bad neighborhood" - it's a 10 minute walk from upscale Hyde Park. Yes, it's more like a Motel 6 than a Hilton, but it is what it is. If you want a lux hotel, spend $400 plus a night and don't stay here.

After some consideration and a certificate for one free night at any LaQuinta (some restrictions may apply), I'm adding a follow-up due to Mr. Eugene Baldwin, Manager at Chicago Lake Shore Hotel response to my review at TripAdvisor. I believe it borders on belittling and aggressive tactics; it appears as though management at Chicago Lake Shore Hotel may be guilty of gender discrimination. Consider yourselves warned ladies; this may not be a good location for a girl's weekend. I did contact LaQuinta before writing my reviews. 214gene, Manager at Chicago Lake Shore Hotel, responded to this review, yesterday (7/3/15) "Thank you for your review. There are plenty of non-seafood options at the so-called seafood buffet., from beef and chicken dishes to salads and desserts. Bars are loud. What can we say? The rooms are being renovated--not soon enough for you." The menu at Chicago Lake Shore Café does not specify there are more choices on the buffet than seafood. It is billed as the Seafood Buffet, not the "So-called Seafood Buffet". That's the Friday night offering in the café, patrons cannot order off the menu. It is painfully obvious that Mr. Baldwin's forte is not food service; otherwise he would understand dietary restrictions and cross condemnation concerns. "As to bars are loud. What can we say?" - the last two available tables were in front of an audio system (aka boombox), which had been placed on a table. He did not address the server's attitude or the fact that a reunion was in progress or the bar was not well stocked for the weekend events. Obviously management believes it is ok to charge full price for rooms that lack amenities due to renovations. Renovations are not mentioned on any booking sites; one must read the reviews to find out that little gem. Again no apology for lack of security on doors or lighting or gnats in a room. As to renovating, that's not my problem; I paid for a room that should have been completed.

The hotel was under construction when we got there, but for $120 a night, I was perfectly happy. The rooms weren't amazing luxurious, but I for a place to sleep and rest, they were just fine. The staff was friendly, helpful, and the free shuttle was an added bonus. They say there is a bus stop two blocks away, but I swear it was more like five. Still not a big deal. There is a Metra stop nearby as well. Cabs were only about $20 from downtown Chicago.

Before you read the rest of this review I want you to understand one thing...I had a reservation here, and after looking at the property we canceled it and rebooked downtown. So we never actually stayed here...there were too many red flags. 1- the logo looks like its advertising for a campground and should have raised questions before we even got there. 2- we were legitimately the ONLY car in the parking lot when we arrived. Not knowing much about the city, but knowing enough to know there are "rough parts", this was alarming to us. When we asked to check in a little early, they told us to come back in 2 hours as they didn't have a room ready (the cleaning staff was standing next to the counter doing nothing). The only reason I give this even the one star is because the girl at the desk was extremely nice, albeit not very helpful. 3- the door numbers are pieces of printer paper TAPED onto the doors. My biggest fault with this property is its marketed as a 3 star hotel. The manager did agree not to charge us for the night, but given that we had booked ahead of time and it was supposed to be non refundable, this leads me to believe that this isn't the first time this has happened. It's no more than a motel. It appears run down from the outside and looks like it belongs in a horror movie where people disappear, not in the listings of 3 star resorts. If you're in Chicago do yourself a favor and pay a little more to stay downtown, you won't regret it.