On the morning of Monday, July 11, all 26 of the bus routes in Tallahassee, Fla., were dramatically re-routed, the old lines disassembled, combined, renamed, and redrawn. Not a single route went unchanged, marking the first major overhaul of public transit in the state capital in half a century.

“Some people said this would be a lot like ripping off a Band-Aid,” says Samuel Scheib, a senior planner for StarMetro, the city’s bus system. “I liked to say, ‘No, it’s more like a back wax.’ This was taking something that had been more or less the same way for 50, 60 years, then on Friday, it was one way, and on Monday it was completely different.”

Tallahassee's old bus route map

The result that morning was something like chaos. But over the next few weeks, riders settled into a system that serves them in a radically new way: It actually takes them where they need to go. All of the city’s previous routes went one place: downtown. But by 2005, just 14 percent of the region’s jobs were located there. And the results of a 2009 on-board survey showed that only 6.8 percent of StarMetro’s riders were trying to get there.

Tallahassee’s growth over the last 50 years has mirrored that of dozens of other cities. First, people moved to the outskirts of town. Then job centers did. The state government has actively relocated public employees from historic buildings downtown to newer complexes near the city’s beltway (that is, in fact, where StarMetro’s office sits). In the agency’s study of local employment density, whole swaths of jobs are clustered on the eastern edge of town.