...only their customer service, or lack thereof. I purchased this TV during Best Buy's black friday deals. I received it a week ahead of Best Buy's free shipping estimated date, so Best Buy really get's my commendation in that regard. With it being delivered so early, I was able to find a solution to my problem which I'll now explain. Upon opening the box I realized the screws to mount the base to the TV itself were missing, as well as the two AA batteries for the remote. It didn't seem like much of an issue. Certainly nothing a quick trip to the hardware store couldn't fix. I decided to call Best Buy first, attempting to possibly get some extra screws from my local store, to no avail. They recommended RMA'ing the TV which I thought was insane. Why return a whole TV just because of five missing screws? I looked in the owner's manual for any indication to what size and thread pitch these screws were supposed to be, then visited the hardware store with the base in hand. Upon seeing it in the well-lit store, I realized two out of the five holes were not even tapped (no threads in the holes) in the bracket that mounts to the bottom, back side of the TV, in which the base is to be mounted to. To this day I still don't know if that was a flaw, or if it was intended to be manufactured that way. Westinghouse customer service never gave me an answer. I tried all thread pitches and various sizes, and not a single screw in the entire store would screw into these holes - a major complication. I contacted Westinghouse Customer service, seeing if they could possibly send me a proper bracket and the five missing screws, and was very rudely told "we can not" and "we do not have any screws". I found it odd that the manufacturer who builds these TV's and includes these very screws in the boxes with their TV's could not possibly send me them - further complication. On black friday I contacted Westinghouse customer service one final time, in an attempt to speak with a supervisor. I was not able to because a supervisor was apparently not present. Upon explaining my situation to the customer service agent, she very rudely tells me, "I don't believe Best Buy. I don't understand why the screws would be missing, we don't send TV's out without the screws. I don't believe they don't have any extra screws in their store." She also informed me it would be "impossible" to send these screws out. I taped the box up and returned the TV to the store. I won't give my money to a company who disrespects their customers and has the most unprofessional customer service I've ever experienced in my life. I exchanged it and was lucky enough to find a great open-box deal on another TV brand at the store an hour before store-close on black friday. Once again, this isn't an indictment of the quality of this TV. I'm sure it would have been as good as my last Westinghouse which I purchased 8 years ago and still have to this day, without ever having a single issue. But the absolutely crude and unprofessional customer service I experienced was enough for me to gladly return this TV.

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