All sales are final. We accept payment through Pay Pal, Check, Credit Cards and Direct Check Out.

For custom orders, payment is either made in full or a 50% deposit is processed to initiate the project. Once the piece is completed we process any balance prior to shipment or delivery. We do not offer refunds for custom or made to order pieces.

If an item arrives to you damaged, contact us within 48 hours of receiving the piece. We will replace or repair the damaged item as Decor Atelier deems appropriate. It is crucially important to inspect the piece for damage upon receipt while the currier is present and notate any damage on the Bill of Lading that will be presented to you by the driver.



Once a custom piece is ready and Décor Atelier has contacted the purchaser for the balance prior to shipment the balance must be processed within 15 days. A $50 per week storage fee will be added to the balance for ready to ship orders that have not been paid for 15 days after the balance invoice has been submitted. A deposit and custom piece is forfeited to Décor Atelier 90 days after completion and the balance invoice is not paid.



Décor Atelier reserves the right to collect for any storage fees, legal fees or other incurred bank fees relating to non-payment of a balance.



Décor Atelier does not deliver or install any pieces without payment in full.

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